Privacy Policy

Effective Date: May 7, 2026

At Clixx Utilities (a division of Clixx Group), we are committed to protecting and respecting yourprivacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your informationwhen you use our services, visit our website, or interact with us.

1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directlyor indirectly, with a particular consumer or household ("Personal Information"). This includes:Contact Details: Name, business address, email address, and telephone numbers.Business Information: Company name, VAT number, and utility consumption data(electricity, gas, water, waste).Financial Information: Bank account details for Direct Debit processing and paymenthistory.Technical Data: IP address, browser type, and usage data collected via cookies when youvisit clixxgroup.com.

2. How We Use Your Information
We use the information we collect for several professional and operational purposes:To facilitate the switching of your utility providers and manage your accounts.To provide accurate quotes and energy consumption audits.To communicate with you regarding service updates, billing, and support.To comply with legal and regulatory obligations in the UK utility sector.To improve our services and offer tailored business solutions.

3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on forprocessing this information are:
Contractual Necessity: To fulfill our agreement to manage your utilities.
Legal Obligation: To comply with financial and utility regulations.
Legitimate Interests: To provide you with the best possible service and business advice.
Consent: Where you have opted-in to receive marketing communications.

4. Sharing Your Information
We do not sell your data. We only share information with trusted third parties necessary toprovide our services:Utility Partners: Such as British Gas, Everflow, and EDF, to finalize your contracts.Service Providers: IT hosting and payment processors (e.g., Worldpay).Regulatory Bodies: When required by law or to protect our legal rights.

5. Data Security and Retention
We implement robust technical and organizational measures to secure your personal data. Weretain your information only as long as necessary for the purposes set out in this policy, typicallyfor the duration of our business relationship plus any legally required retention periods (usually 6years for financial records).

6. Your Rights
Under data protection law, you have rights including:
Right of Access: You have the right to ask us for copies of your personal information.
Right to Rectification: You can ask us to correct information you think is inaccurate.
Right to Erasure: You can ask us to erase your personal information in certaincircumstances.
Right to Object: You can object to processing for marketing purposes at any time.

7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer: Clixx Group Data Privacy Team
Email: sam@clixxgroup.com
Website: clixxutilities.co.uk

© 2026 Clixx Group. All Rights Reserved.